Building a 25-Year Ottawa Business: Service, Reviews, and the ePowerd Future

Masood Yarmand is the co-founder of YARMAND, an Ottawa-based outdoor power equipment dealer and service business with 25 years in business.

In this episode, we talk about the entrepreneurial side of building a durable local business where trust is everything, the customer experience is the marketing, and consistency is the competitive edge.

What we get into:

- Building a service-first business that lasts, and what changes when you scale
- The reputation flywheel, and why reviews matter more than most founders think
- Team, standards, and delivering a “peace of mind” customer experience
- The shift toward battery-powered and autonomous equipment, and what it means for operators and customers
- How long-term operators stay relevant by evolving with the market